Frame Tent, Canopy and Sidewall Details

Reservation / Cancellation Policy:

Reservation Procedure:

In order to make a party rental reservation we must receive 50 percent of total due at time of reservation. Two weeks prior to the party the balance will be charged to your credit card unless other arrangements are previously approved by management.We do require a signed reservation contract acknowledging cancellation policy and payment at the time reservation is made.

Cancellation Policy:

Party Rental Cancellation policy is if anything is cancelled within 2 weeks of delivery date there is a 50 percent Charge on what is cancelled.

Rain Date policy is if your party is postponed due to rain we can reschedule your party given that the items you need are available for that date, if not we will find another date or issue store credit.

Once an item has been delivered or an item is picked up it cannot be cancelled. Under any circumstances.

Returned check fee:

There is a $25.00 returned check fee payable in cash only on any returned check. This is of course is in addition to the balance owed by the returned check.

Repickup fee, Redeliver fee:

What this means is that if we have to redeliver or repickup something because of something on the customer's part i.e. wrong measurements, gate locked, tent area not specified, left 2 chairs inside, forgot to move lawn furniture out of the way, landscaper's late, etc.... there will be an additional delivery/pickup fee added to the rental contract.(The customer does not have to be home for delivery or pickup, we just ask that you roughly mark out the area where the tent is to be setup)

Table and Chair installation:

Table and Chair installation is available if purchased at time of Reservation. The fees are $1.00 per table setup/takedown and $0.50 per Chair install/takedown.

If you have not ordered the table and chair installation they will be left folded and stacked under the tent unless otherwise specified .This is how we must receive them back. If upon pickup you have not returned the tables and chairs back to the way you received them you will be charged this fee. To make it simple we want to get the rented items back the same way we left them.

Equipment failure:

Customer agrees to discontinue immediately the attempt to use the rented item(s) should it at any time become unsafe or in a state of disrepair and will immediately (one hour or less) notify the dealer of the facts (if you get answer machine leave message). If the problem is on an electrical item try removing the extension cord. Most of the time this is the problem. To make it simple don't tell us you had a problem after the party is over and there is nothing we can do about it.We need to know immediately.