Reservation Procedure | Cancellation Policy | Rain Date Policy |Returned Check Fee Policy |Re-pickup or Re-delivery Policy

Reservation Procedure

To make a rental reservation, we must receive 50% of the total due. Two weeks prior to the rental date, the balance will be charged to your credit card unless other arrangements are previously approved by management.

We also require a signed reservation contract acknowledging the cancellation policy and payment at the time you make your reservation.

Cancellation Policy

If you cancel your reservation or any items ordered within two weeks of the scheduled delivery date, there is a 50% charge on whatever you cancel.

Re-pickup or Re-delivery Fee Policy

What this means is, if we have to re-deliver or re-pickup something because of a customer error, i.e. wrong measurements, gate locked, tent area not specified, left two chairs inside, forgot to move lawn furniture out of the way, landscaper is late, etc., there will be an additional delivery/pickup  fee added to the rental contract.

Note: You do not have to be home for delivery or pickup; we just ask that you roughly mark out the area where the tent is to be setup or other items placed.

If you have questions on our party rental policies, please give us a call at
(631) 563-1311.